Shipping policy
Dear Israel Cycling Academy Fan!!
Thank you for supporting our team and for purchasing at our webshop.
These are the pre-order terms & conditions:
Pre-order means that the product is not currently in stock and you must place your order if you'd like to purchase this item.
Please kindly note, Pre-orders cannot be canceled/refunded once placed. However, if you wish to change your item to another garment which is in stock/arriving sooner, you may do so. Alternatively, a store credit will be issued for 1-year use on the online store.
The benefit of purchasing Pre-order items is that you will secure your size without risking the item becoming sold out shortly after we list it online. In most cases, we will manufacture by order and won't have extra units for size change or even if someone wishes to order after the sale closes.
Please note dates are not guaranteed and delays may occur, mainly due to fabric sourcing & shipment held by customs.
ICA isn't liable for any unforeseen delays that may occur if you wish to Pre-order an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations. We will, however, update you after Pre-order when your items are available for shipping.
You will proceed through the check out as usual & make full payment when making a Pre-order. Your order will only be shipped upon arrival of the ordered Pre-Order item/s, usually as per the date suggested on the product page at the time of order placement.
ICA saves the right to cancel all pre-orders purchases in case of not reaching the minimum quantity that the manufacturer demands. cancellation of the Pre-order may be permitted and a refund/store credit will be issued as per our online store policies.
**Important Disclosure: Re-cuts may differ in color to the original cut as displayed on the website. This is due to fabric sourcing where an entirely new batch of fabric has been used. Even though the color of the fabric sourced is as close as possible to the original color shown, we will not be held liable for any minor variations.
For any questions left unanswered from these terms, please contact us at admin@cyclingacademy.org.
Shipment processing time
Thank you for visiting and shopping at the Israel Cycling Academy web site. Following are the terms and conditions that constitute our Shipping Policy.
Our warehouse is located in Israel and the shipments are sent from there.
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Domestic Shipping Policy (in Israel)
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Self pick up from ICA office |
1-2 business days |
Free |
|
Express shipping (door 2 door) |
2-4 business days |
$30 |
|
Standard shipping (pick up point) |
4-7 business days |
5$-7$ |
Delivery delays can occasionally occur.
International Shipping Policy
Shipping rates & delivery estimates- Zone 1
Shipping charges for your order will be calculated and displayed at checkout.
United States & Canada.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Express shipping |
4-6 business days |
$35 |
| Standard shipping | 10-18 business days | $10 |
|
Standard shipping |
10-18 business days |
free shipping |
Shipping rates & delivery estimates- Zone 2 - Europe
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
|
Express shipping |
4-6 business days |
$35 |
|
|
Standard shipping |
7-12 business days |
$10 |
|
|
Standard shipping |
7-12 business days |
|
Shipping rates & delivery estimates- Zone 3 - Australia, New Zealand
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
|
Express shipping |
N/A |
|
|
|
Standard shipping |
15-30 business days |
$35 |
|
|
Standard shipping |
15-30 business days |
|
Shipping rates & delivery estimates- Zone 4 - Asia - Hong Kong SAR, Japan, South Korea, Taiwan, Thailand, Singapore
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Express shipping |
N/A |
|
|
Standard shipping |
15-30 business days |
$25 |
|
|
|
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
If you can't find your country in our shipping zones please contact us and we'll try to assist.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Israel Cycling Academy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). In addition, if you wish to exchange/ return an item, the ICA will not pay any fee for the shipment/customs/shipping company (or any cost) to release/receive the package from the customer.
Damages
Israel Cycling Academy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. In addition, you should contact us as well.
Please save all packaging materials and damaged goods before filing a claim.
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