Return & Exchange Policy
Dear Israel Cycling Academy Fan!!
Thank you for supporting our team and for purchasing at our shop.
If for any reason, you wish to replace or return an item/s you should do the following:
1. Send an Email to firstname.lastname@example.org
In this Email, please write the following-
- Your full name + order's number
- The item you want to replace/return (and the reason why)
- The item/new size that you want or receiving store credit/refund
2. Ship your item to this address:
To: Israel Cycling Academy ,
The Sylvan Adams National Velodrome,
10A Bekhor Shalom Shitrit, Zip: 6948210
Tel Aviv ,Israel
Phone number: +972526604192 (must be included on the shipping label)
*You can use any company you wish for returning the items. We strongly recommend using a service that offers a tracking number for your package.
3. Once you ship the item, please write a second email to the same email address (email@example.com) with the shipment details (shipping company+ tracking number).
- We only replace/ refund items that are in perfect condition: the item hasn't been used, must be in the original package, with the price tag on, and with no damages.
- If you wish to exchange/ return an item, the ICA will not pay any fee for the shipment/customs/shipping company (or any cost) to release/receive the package from the customer.
- The first exchange shipping cost back to the buyer will be carried by ICA. If for some reason you wish to make a second replacement you will be charged for the shipping costs. * *
- Item can be replaced/returner within 30 days from the purchase date.
If you wish to return an item you have few options:
- Chose something else from our shop, for the same value.
- Credit on our website for future purchase.
- Refund on PayPal/credit card
When returning an item and canceling the deal you will be charged for the credit card company cancelation fee/ PayPal fee + the cost of the delivery.
* The ICA holds the right to cancel any order from any reason. In that case a full refund will be granted and the client won't be charged for the cancwlation fees.
ICA is a nonprofit organization; your purchase in our shop helps support our team and various social projects.
Please don't hesitate to contact us with any questions!