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Exchange/Return Policy

Dear Israel Cycling Academy Fan!!
Thank you for supporting our team and for purchasing at our webshop.

If for any reason, you wish to replace or return an item/s you should do the following:

1. Send an Email to admin@cyclingacademy.org
In this Email, please write the following-

  • Your full name + order's number
  • The item you want to replace/return (and the reason why)
  • The item/new size that you want or receiving store credit/refund

2. Ship your item to this address:

To: ISRAEL CYCLING ACADEMY 

4 Hanehoshet St.,

Or Towers, Building B

Tel Aviv, Israel

Zip: 6971069

*You can use any company you wish for returning the items. We strongly recommend using a service that offers a tracking number for your package.

3. Once you ship the item, please write a second email to the same email address (admin@cyclingacademy.org) with the shipment details (shipping company+ tracking number).

Please notice:

  • We only replace/ refund items that are in perfect condition: the item hasn't been used, must be in the original package, with the price tag on, and with no damages.   
  • The first exchange shipping cost back to the buyer will be carried by ICA. If for some reason you wish to make a second replacement you will be charged for the shipping costs.                                                                    * *
  • Item can be replaced/returner within 30 days from the purchase date.          

Return Policy:

If you wish to return an item you have few options:

  1. Chose something else from our shop, for the same value.  
  2. Credit on our website for future purchase.
  3. Refund on PayPal/credit card

Please notice:

When returning an item and canceling the deal you will be charged for the credit card company cancelation fee/ PayPal fee + the cost of the delivery.

ICA is a nonprofit organization; your purchase in our shop helps support our team and various social projects. 

Please don't hesitate to contact us with any questions!

Thanks for shopping with us!