No Tax! | Free Shipping on orders over $99* 

Exchange/Return/Shipping Policy

Thank you for visiting and shopping at the Israel Cycling Academy web site. Following are the terms and conditions that constitute our Shipping Policy (for exchange/retun policy please scroll down).

Our warehouse is located in Israel and the shipments are sent from there.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Domestic Shipping Policy (in Israel)

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Self pick up from ICA office

1-2 business days

Free

Express shipping

2-4 business days

$30

Standard shipping

4-7 business days

5$-7$
over 99$ free shipping


Delivery delays can occasionally occur.

 

 

International Shipping Policy

Shipping rates & delivery estimates- Zone 1

Shipping charges for your order will be calculated and displayed at checkout.

United States, Canada, Swaziland, Heard Island And Mcdonald Islands, Hong Kong, Japan, Netherlands Antilles, Russia, Saint Martin, Wallis And Futuna.

Shipment method

Estimated delivery time

Shipment cost

Express shipping

3-5 business days

$30

Standard shipping 10-18 business days 6$-8$

Standard shipping
(Purchase over 99$)

10-18 business days

 free shipping

 

Shipping rates & delivery estimates- Zone 2 - Europe

Shipment method

Estimated delivery time

Shipment cost

Express shipping

3-5 business days

$30

Express shipping

4-7 business days

5$-7$

Standard shipping
(Purchase over 99$)

4-7 business days

 free shipping

 

Shipping rates & delivery estimates- Zone 3 - Australia, New Zealand

Shipment method

Estimated delivery time

Shipment cost

Express shipping

4-6 business days

$30

Express shipping

12-20 business days

5$-7$

Standard shipping
(Purchase over 99$)

12-20 business days

 10$

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

If you can't find your country in our shipping zones please contact us and we'll try to assist. 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Israel Cycling Academy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). In addition, if you wish to exchange/ return an item, the ICA will not pay any fee for the shipment/customs/shipping company (or any cost) to release/receive the package from the customer. 

 

Damages

Israel Cycling Academy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. In addition, you should contact us as well.

Please save all packaging materials and damaged goods before filing a claim.

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Dear Israel Cycling Academy Fan!!
Thank you for supporting our team and for purchasing at our webshop.

If for any reason, you wish to replace or return an item/s you should do the following:

1. Send an Email to admin@cyclingacademy.org
In this Email, please write the following-

  • Your full name + order's number
  • The item you want to replace/return (and the reason why)
  • The item/new size that you want or receiving store credit/refund

2. Ship your item to this address:

To: ISRAEL CYCLING ACADEMY 

4 Hanehoshet St.,

Or Towers, Building B

Tel Aviv, Israel

Zip: 6971069

*You can use any company you wish for returning the items. We strongly recommend using a service that offers a tracking number for your package.

3. Once you ship the item, please write a second email to the same email address (admin@cyclingacademy.org) with the shipment details (shipping company+ tracking number).

Please notice:

  • We only replace/ refund items that are in perfect condition: the item hasn't been used, must be in the original package, with the price tag on, and with no damages.   
  • The first exchange shipping cost back to the buyer will be carried by ICA. If for some reason you wish to make a second replacement you will be charged for the shipping costs.                                                                    * *
  • Item can be replaced/returner within 30 days from the purchase date.          

Return Policy:

If you wish to return an item you have few options:

  1. Chose something else from our shop, for the same value.  
  2. Credit on our website for future purchase.
  3. Refund on PayPal/credit card

Please notice:

When returning an item and canceling the deal you will be charged for the credit card company cancelation fee/ PayPal fee + the cost of the delivery.

ICA is a nonprofit organization; your purchase in our shop helps support our team and various social projects. 

Please don't hesitate to contact us with any questions!

Thanks for shopping with us!