Our warehouse is located in Israel and the shipments are sent from there.
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We only replace/ refund items that are in perfect condition: the item hasn't been used, must be in the original package, with the price tag on, and with no damages.
The first exchange shipping cost back to the buyer will be carried by ICA. If for some reason you wish to make a second replacement you will be charged for the shipping costs.
* * Item can be replaced/returner within 30 days from the purchase date.